Soleha Patel ‘21

Success is in the Details
UNH student Soleha Patel '21

Soleha Patel ‘21 is a biomedical science: medical and veterinary sciences major from Mumbai, India. Her involvement in COVID-19 testing on UNH's campus has given her valuable exposure to the American healthcare system.

COLSA: Please describe your job with ConvenientMD.

Soleha: I am a COVID-19 tester. I swab students and walked them through the process of how to self-swab when at home/dorm, how the barcodes are applied to their sample and when they should drop them off.

COLSA: Why did you apply for the job?

Soleha: I applied for this job to make a difference, to learn, to grow and to feel rewarded at the end of the day. As an international student, being a part of this community was an amazing experience. Being integrated into the American healthcare system and helping to facilitate smooth testing for everyone was a lesson and an experience I wouldn't trade for anything.

COLSA: What is the most important or interesting thing you've learned so far?

Soleha: I think when we think about healthcare, we think about people who are high up on the hierarchy. We often don't think about the micromanagement or the necessary work that others put into the process. While I was working for ConvenientMD, we got to observe and be involved in those details and see how they are managed.

From training people, to managing schedules every week,  making self-swabbing kits, arranging the bar codes in alphabetical order, managing the crowd, managing technical difficulties, making sure people are safely distanced, accommodating people with disabilities, providing food for the entire staff — accomplishing all this and still being able to test everyone that comes through the door. All these people weren't just COVID-19 testers, they were an integral part of making the testing process run smoothly.

COLSA: What does it mean to you to be on the front lines doing essential work to help manage the spread of COVID-19?

Soleha: I'm very lucky and fortunate to be able to be on the front lines.  We as a community are faced with a challenge and I had the opportunity to rise with my peers and help. This had me realize the amount of effort the essential workers all over the world are putting in to make sure we are safe! I'm so grateful to be a part of such an amazing and noble community.

COLSA: How has this experience been valuable for you?

Soleha: This experience has taught me more than I could learn sitting in a class. And it’s not only the medicine part of it, this job/position has taught me patient contact, how to talk to a patient and walk them through a method, It has emphasized the importance of cooperation and respect for your peers and everyone that is working with you to make this process a success. It has given me confidence for which I'm always going to be grateful.

COLSA: Is there anything about being tested and/or UNH's testing program that you'd like the UNH community or others to know?

Soleha: I think UNH is trying their best to protect the staff, students, faculty and the community in general. They have and are working really hard to make sure that the campus is safe and people have a good and safe experience.

Learn More

Biomedical Sciences